For millions of homeowners, having Sky in the living room is a luxury which makes unwinding after a long day feel amazing. With programmes like Fortitude and Game of Thrones on the box, there’s always something to look forward to, except when your TV isn’t getting any signal. If your Sky box is giving you messages like ‘No Satellite Signal is being received’ or ‘Your Sky+ HD box isn’t getting a satellite signal’ then you’re probably looking for a way to fix it. This the guide for you.
1) Try restarting your box
Hold the power button on your remote for 5 seconds, allow it to power down and then hold the Sky button for 5 seconds to turn it back on again. If the signal issues persist turn your Sky box off at the switch and ensure that all cables are properly inserted into the rear and in the right slots. Whilst you’re there, ensure that there’s no furniture crushing the cables as this can disrupt your signal. Switch your box back on now.
2) Check the weather
If the previous step didn’t work, you could be suffering from severe weather conditions. Sky state that the satellite signal can be disputed by thunderstorms, heavy rain, snow and strong winds, so if you’re experiencing any of the above during your period of bad signal, that could be the explanation. Wait for the weather to clear and check the signal.
3) Check the other box
If you own more than one Sky box, go to the same channel on your other box and see if you’re getting the same message. If one box is reading a signal error but the other isn’t, there’s a chance your box is broken and will need replacing by Sky, this can easily be arranged over the phone on the Sky customer service number.
Sky Telephone Number is operated by Search Me Ltd, a company who provide affordable alternate numbers for customers to contact their service providers. Calls cost 7p per minute plus your phone companies access charge. We are not affiliated with this or any company listed on this website. Callers must be over the age of 18.