One of the main advantages of Sky over its competitors is the typically very good picture quality. Of course, it's a bit of a hassle having a satellite dish installed and calibrated, but once it's up there, the benefits of a satellite based system come into sharp focus - literally. In a survey, Sky found that one of the major points of satisfaction for customers was the quality of the image that they receive, which of course encouraged Sky to invest further into this vital area. Naturally though, there are faults in every system, and every day we're asked how to fix Sky TV picture quality issues.
In this 'How To' guide, we'll do just that. This is part of a series of guides which aim to make the experience of using Sky that bit easier. Last time, we discovered how to set up additional Sky iDs, so join us as we get to the bottom of your audio/visual problems.
If your screen is experiencing a multi-coloured plain screen, a blue or green screen with no pictures, a jumping and rolling picture, black and white images rather than colour, static or distorted pictures, white interference dots or split up images, then this guide is designed to help you. If you're getting a 'no signal received' message, this guide might still help you, but we'd advise getting specific advice about that.
The first thing you should do is to check other channels through the same box. If it's only happening with one channel, chances are that it's the broadcasters fault and will be fixed in relatively short order. Give it a few minutes and return to the previous channel before going any further. If you have more than one Sky box in your home, go try the same channel on that. If you're getting it on one box but not the other, consider replacing the broken box.
Weather can severely affect the the satellite signal your receive. Heavy rain, strong winds, lightning storms and snow can all temporarily disrupt the signal you receive. Waiting for the weather to blow over is usually recommended. If the weather seems fine, let's move on to the next step; rebooting your Sky box.
1) Press the standby button on on your Sky remote
2) Wait a few moments and turn off all your TV stack off at the wall and unplug them if possible.
3) Go to the back of your Sky box and ensure that all cables are inserted properly into the back.
4) Make sure the cable from your satellite dish is not being crushed by furniture or being bent at an acute angle.
5) After five minutes, plug TV stack back in and switch them all on. Let you box boot back up and try to view the problem channel.
If that doesn't work, consider getting in touch with the Sky customer service people and ask them to come and investigate your signal, as it could be an issue with the positioning of your satellite.
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