There's nothing more annoying in life than having to wait for customer service, or rather, having to wait for bad customer service. When something isn't working as it should and you have to seek out some help, being misdirected or your issues undervalued can cause immense distress. Sky have come under fire for their customer service in the past, especially in their early years. They were once accused of ignoring customers in favour of profit, and whilst that might have once been true, Sky have consistently worked on their customer service skills and 2014 saw them make greater strides than ever...
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It has become abundantly clear recently that customers are increasingly choosing to watch their TV programmes on-demand on mobile devices and tablets as opposed to tuning in when it is first broadcast. The move that internet service providers have made to offer unlimited broadband to their customers has allowed this demand to grow – there are no longer restrictions on how many episodes can be watched before there are extra charges. “Sky has announced that more than 2.3 million Sky customers are now watching TV on-demand through their internet connected Sky TV boxes.
It has started to surface that Sky, the well known dominator of its service industry, has started to come under threat from other competitors. This speculation has only heightened since rivals such as BT have put huge injections into their own company, offering new and enticing deals to win over customers. This has put pressure on Sky to make sure they do all they can to remain top of their game, and not lose customers in the face of recent competitors actions.
In a direct retaliation to BT’s offer, Sky have initiated a scheme wherein customers receive free unlimited broadband when they sign up to Sky Sports. The television package which offers coverage of all the major sporting events is usually charged at £42.50 per month. New and existing customers will be offered free unlimited broadband with only the charge of the £14.50 line rental needing paying. This offers customers the chance to save £60 over the year.
Sky News Update: Sky have enlisted the help of Glasgow based contractor Campbell and Kennedy to assist with the TV supply to Scotland and Ireland. Television broadcaster Sky have chosen Glasgow based TV installation contractor Campbell and Kennedy as their main supplier for the Scotland and Northern Ireland regions.
Sky news update: Sky have delivered a new tactic in the war against BT for domination in the sports TV coverage market. Sky will be offering free coverage to every home in Britain on the first day of the Premier League.
Sky News Update: Sky Sports have enlisted the help of former England Captain and twice Ashes winning captain, Andrew Strauss to analyse this year’s Ashes. It is one of the oldest and most famous competitions in sporting history, certainly in cricketing history – England vs Australia in ‘The Ashes’. Dating back to 1882 when ‘The Sporting Times’ wrote a satirical obituary of English cricket following a particularly conclusive defeat at The Oval by Australia, the Ashes has been played approximately every 18 months in alternate countries
Sky News Update: Sky is delighted to announce that for summer it will be turning one channel into a cricket only channel, showing events such as The Ashes. For all you enthusiastic cricket fans out there, good news! Sky is making the decision to turn its ever popular Sky Sports 2 channel into a channel specifically for coverage of all the cricket this summer. This will provide action from the best of this summers cricket, from women, and men and even youth matches, as well of course this summer’s Ashes match. This cricket extravaganza will start on the 30th June and will go on to the very en...
Sky has a huge range of Products and channels available for public use when bought. They offer TV channels such as Sky Sports, Sky Movies, Sky One and many more
It seems every year Sky releases a new sky box for their existing customers to upgrade to, and for new potential customers to buy. This year is no different. Sky has recently released the Sky+HD 2TB Box
If you're a Sky subscriber, one of the main draws that brought you to the company may well have been their immense range of sporting events, coming under the Sky Sports umbrella. Well, if that's the case, then prepare to have your decision justified because Sky have announced that 2014 was their best year for sporting output ever, dwarfing last years record for football alone by 29% and promoting more women's sports than ever before. But how to those numbers shake down, and did the increase in sporting output work out as good value for money? Let's find out.
Sky News Update: Broadcasting company have won their battle against Microsoft to rename their online storage service after claiming copyright infringement. Sky have had successful news recently, concerning their complaint against Microsoft, who has initially named their cloud storage service, SkyDrive. The service was first release in 2007 and since then has gained over two hundred and fifty million users around the globe. The company claimed that the choice of name was a form of trademark infringement and therefore sued Microsoft.
The Mad Men season six premier of the first show of the season was scheduled to be shown last Wednesday at 10pm. However, although widely advertising that users would be able to watch the new episode on their iPads and mobiles using the SkyGo service, it appeared that when 10pm came, users were not able to view the programme due to it being blocked. The message that viewers received was that restriction rights didn't allow them to access the programme and therefore it can’t be played.
Sky news update: As Sky and BT Sport begin their campaigns against each other for dominant coverage of the Premier League, their presenters dress to impress. The Premier League got underway this week and with that came the launch of new channels from BT to rival Sky’s coverage of every live match. For BT there were multiple positives, in the week leading up to the launch they had more than one million viewers who were interested in taking the new channels and 1.8 million more from Virgin Media.
Sky News Update: As The Ashes draws to a close, Sky look at how successful, or not, their dedicated cricket channel has been with their viewers. In England, the summer is synonymous with images of village cricket teams playing in glorious sun, drinking cups of tea and eating tiny sandwiches. That is at least for those who don’t actually partake in these activities; most that do know that the glorious sun basking the square is, unfortunately, only too rare.
Sky news update: Sky Sports have released an app for the series between England and Australia, the Ashes Event Centre, for access to in depth information. The Ashes is arguably the biggest event in the English and Australian cricketing calendar and this year it’s being hosted by England, both teams’ captains are entering their first Ashes series in their new roles. In addition to this, England are favourites
Sky news update: Sky Movies are offering up a feast of decade specific movies for the month of September: a week per decade starting with the seventies. Whatever your preference when it comes to movies, Sky have got the perfect package this September as they serve up four weeks of movies all dedicated to the best of each decade.
Sky news update: During this summer of major cricket action, Sky Sports opted to create dedicated channel to offer extensive coverage of the Ashes series. England facing Australia in cricket is one of the oldest and most famous events in the sporting calendar.
Sky News Update: The release of a new Sky+ HD box that incorporates wireless technology permits customers more freedom for catch-up and On Demand television. Sky have just announced the launch of their new Wi-Fi connected box, meaning that users no longer have to worry about where their TV is positioned, as proximity to the router is no longer a matter.
Sky news update: the ever expanding Sky Catch-up service has added 12 more channels and more than 100 series of TV shows, for Entertainment Extra+ customers. In addition to the already vast array of channels available to their customers on the Catch-up service offered by Sky, there have now been a further 12 channels added. The list includes, Discovery, TLC, E!, Star, Watch, GOLD, Dave, Alibi, Cartoon Network, Cartoonito, Boomerang and Sky News. This means that whoever you are, whatever your interests are you never need to miss a show again.
Sky news update: in order to remain relevant in the market Sky are offering extra deals for new customers with their TV, broadband and telephone contracts. When you make the move to a new house or flat or you’re doing it for the first time, one of the first things on the list to get sorted is internet services. This requires a phone line as well and many companies often also provide television services so customers can get all the entertainment they need from one company, hassle free.
Sky news update: In the war for sports domination it appears that the first couple of battles have been won by Sky Sports rather than their rivals BT Sport. It’s a simple ratings war as BT Sport launch their new channels in order to offer the British public an alternative to BSkyB’s Sky Sports channels. The latter are infamous for high prices and elitist attitudes that leave customers out of pocket but feeling as though they have no other choice for their sports fix than Sky.
Sky news update: multiscreen is a service currently being offered by Sky to users. It gives users the ability to watch different shows in different rooms. Have you ever been watching your favourite program in one room and somebody else has changed the channel in another and interrupted your viewing pleasure? Well Sky Multiscreen removes this problem. With multiscreen you receive several special services. You can access Sky TV in as many rooms as you wish with your special package. In each room you can watch a different television program's simultaneously.
Sky news update: Sky has multiple apps available for purchase on the apple and Android market place. Their most bought is their Sky news app. The app itself is split into several different sections these are: News, Live TV, Bulletins and Your Report. Each one has a particular purpose and is easy to use. News: This section of the Sky News app includes the day’s breaking news; it is the most commonly viewed section of the app due to it including the top stories of the day so you can easily access the news as you progress through your day.
Sky news update: Free tickets are on offer for the new movie starring Tom Hanks and Emma Thompson due to be premiered later this month about P.L. Travers. Walt Disney’s attempts to get P.L. Travers’ novel Mary Poppins onto the big screen has now been turned into a movie of its own with the stars of Big and Nanny McPhee taking the starring roles: Tom Hanks as Walt Disney and Emma Thompson as P.L. Travers.
Sky news update: after three years of debates, Sky Movies have struck a deal with BT to offer the latter’s customers the chance to view more than 700 movies. As the rivalry between the two companies rages on with regards to their sports coverage, BT and Sky have finally reached a deal to offer BT customers access to more than 700 movies both on demand and live. There will be a monthly subscription charge that is yet to be confirmed but since it’s been three years since the talks began, all involved are just pleased to have reached a deal.
Sky news update: there has been a lot of excitement circulating Sky after their latest figures however some suggest they could do more harm than good. Sarah Simon who is a media analyst currently working for Berenberg bank suggests that despite their latest success, not everything in Sky’s garden is as picturesque as it seems. Simon predicts that the latest figures are actually a cause for concern and that the broadcasters numbers actually include a ‘SELL’ note and should therefore brace themselves for a fall in the price of their shares.
Sky news update: Sky have recently agreed upon terms with the social network site Twitter so that they can now show Champions League highlights online. Sky have recently agreed termed with the online social networking site Twitter. They will now show the latest and past Champions League highlights on the site for anybody around the world to view. This deal is part of Sky's plans to promote their new free online services which could potentially bring in brand new paying customers.
Sky news update: Manchester City are now favourites again to win the Premier League after the new Sky Bet odds put them at 2/1 to win the championship. Manchester City were leading the betting the same time last week, however their week loss to Chelsea meant they lost their position as favourites to win the league, and allowed Chelsea to go top.
Sky news update: the Sky Academy has been unveiled by England’s footballing legend, David Beckham. The Academy has a seven-year target for young people. The Sky Academy is designed to reach out to more than a million young people in the hope of providing them with sporting opportunities that will also help them to grow. With the target of reaching this one million capped at the year 2020, there is a big push in place for the launch.
Sky news update: the ex professional footballer David Beckham has recently helped Sky unveil their brand new centre; the Sky Academy, based in London. This new academy provided by Sky aims to create opportunities for children, and was recently unveiled by ex footballer and ex England international David Beckham. One of the goals is to try and help the children reach their full potential in their skills.
Sky news update: Eamonn Holmes is a regular Sky News presenter and has recently signed a new contract playing down speculation of a move to ITV. There have been recent suspicions circling Eamonn Holmes suggesting that he could potentially be moving to ITV to host their breakfast show Daybreak. However he has now quashed the speculation by signing a new five year contract with Sky, viewers can now be certain he will be presenting their news into the foreseeable future.
Sky news update: the infamous cricket competition between England and Australia will get underway in the last week of November, and Sky will be there. During the summer’s Ashes series, held in England, Sky Sports made sure every ball was covered and even changed the name of their flagship channel Sky Sports 2 to Sky Sports Ashes. This allowed for some very comprehensive coverage as there was not only live action from every Test match played in this most elite of series, but there was also the chance to watch the warm-up matches, some county games as well as all of the matches between the two...
Sky news update: Sky news is one of the biggest news channels currently operating within the UK. Its online service was recently named best new website. Sky runs one of the biggest news channels operating within the UK. There are several ways to watch and catch up on their latest news stories such as; TV, Sky News App (available on most Smartphone’s and tablets) and online. On the 22nd November 2013 their news site won an award at the MetrixLab UK Website of the Year awards.
Sky news update: Sky Sports have offered a sincere apology after Helen Alfredsson, commentator, made an offensive joke over the Glasgow incident. Recently a horrific accident occurred in Scotland. A Helicopter crashed into a pub which has killed a minimum of eight people and fourteen others are currently being treated in hospital for their injuries obtained during the crash.
Sky news update: Over this weekend, Saturday 14th December and Sunday 15th December, Sky is offering a very festive deal of £100 back on your first bill. Christmas is a time of giving and for that reason Sky are giving £100 off your first bill that you have to pay if you sign up within the two day window. If you manage to sign up before Monday 16th December users will be credited with £100 on their first bill, due to be paid in January.
Free to air, flagship television channel ITV have announced the launch of their newest channel, ITV Encore, on a digital medium – through Sky television. Despite it being more than a decade since the world bid farewell to ITV Digital, the company have come back with a vengeance in order to stream some of their shows on Sky
Sky have secured themselves the exclusive coverage rights to yet another major sporting event for the 2014 season; coverage of the Women’s Rugby World Cup. The broadcasting company have made a concerted effort of the recent years to make sure they offer the highest quality and most exclusive sporting fixtures, features and so on. This listing just comes as the latest instalment for Sky, and it is a good one.
Sky Sports have boosted their broadcast roster once again by showing uninterrupted coverage of the ICC World T20 Championship being held in Bangladesh. England will be beginning their T20 campaign on Saturday 22nd March with a match against New Zealand, a match which Sky Sports will of course be covering in full.
Sky are launching new tv packages through their Now TV service which allows customers to receive the Sky packages without having to install a satellite dish. Sky have always been famous for offering bundles for internet, home phone and television services but now they have made a move to allow their customers to receive the services offered by Sky without having to install a satellite dish in their home.
A brand new channel, airing 24/7, is set to launch on Sky, Freeview and Virgin Media on the 31st March 2014, covering culture and current affairs in London. The new channel, entitled London Live, will be launched on all of the respective broadcasting giants as of the final day in March 2014. In an endeavour to cover the most interesting and fascinating aspects of life in London, the channel will launch with a show called London Go.
It's far from a surprise that Sky wants to do everything Virgin Media does better than Virgin Media ever could. On all areas, from home phone to TV via broadband, the two companies are incredibly competitive. One area where Sky have been unable to match the Branson led company on, however, has been with mobile phone deals. For a number of years now Virgin have operated Virgin Mobile, a virtual mobile network which rebrands EE's network and is offered by Virgin to its customers in special deals. Those deals are often called 'quad-play' packages and feature TV, broadband, home telephone and mobi...
Sky have named another ambitious programming effort for 2015, this time coming in the form of Jake Chapman's 'Mills and Doom: The Marriage of Reason and Squalor', due to air on Sky Arts during the summer.
The results from the Premier League rights auction are due in soon and will shape Sky Sports for years to come.
Well, the results are in and Sky have once again set records with a deal which will see more Premier League games than ever before be shown on Sky Sports, keeping football fans with the company and continuing Sky's ambition to be the place to view Sky Sports. That deal cost Sky £4.176 billion, but what exactly will their record breaking fund get them, and how will it affect your friday nights over the next three years? Read on to find out.
Sky are to purchase the remaining shares of Sky Deutschland and take it off the stock market, in a bid to make greater savings across the group.
Hot on the heels of the news that Sky had paid almost £5 billion on the rights to secure Premier League football coverage into 2019, the company have moved to ease fears of a further gulf between the nations first and second leagues by extending their current TV rights deal with the Football league and securing their broadcasting agreement until the 2018/2019 season. Unlike the Premier League rights auction, however, this was not sold in a blind auction, but was instead negotiated with the league directly as part of an option in Sky's pre-existing contract.
Sky and Channel Four say the one on one debate with Ed Miliband will go ahead with or without the Prime Minister.
Discover what Now TV is and how it can help you view fantastic Sky programmes without a subscription.
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