Moving house or just getting a new Internet provider? It can be a stressful time, and one during which you want everything to go as smoothly as possible. If it doesn’t, you can end up with some real headaches. The issue for new Sky customers is that Sky spend the first 10 days of your new Internet service testing the network to see what kinds of speeds your home can handle and how stable it will be once up and running.
This is known as the 10 day fluctuating internet speed period and you’ll certainly notice variations in the speed and quality of your Internet connection during this time. This is completely normal and what Sky expect.
Firstly, don’t start unplugging or restarting your router during this period. You need to keep your Sky router (hub) turned on constantly, it will help Sky extract maximum information about the performance of your line so they can optimise the settings for your home. If you turn off your router, then your network provider won’t be able to collect the required information about performance of your line and eventually won’t be able to deliver the best settings for your line connection. And the testing process won’t be reset to the beginning. Also it will make your systems unable to analyse whether your line has any connection errors or any performance issues.
The simple answer to the question of whether you can fix or opt out of the 10 day testing period is that you cannot, this is essential maintenance work which BT provide on behalf of Sky.
You can, however, check on the progress of the testing period under the ‘Service Details’ section of My Sky’s ‘My Broadband’ section. From there you’ll be able to check the status. If your wireless is down completely consider visiting the Sky Service Status page to see if it’s a problem that all Sky customers are experiencing.
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